FAQ
Please use our FAQ below to see if your questions are answered
If you cant find the answer just message us: bestdoggyfriend@gmail.com
Q: How can I pay?
A: We accept all major credit cards via PayPal
Q: Can I return my order?
A: We accept returns for orders that have arrived damaged or defective.
Q: Can I cancel my order?
A: If your order has not been processed or shipped you can certainly cancel your order.
A:Overall a package shouldn't take more than 15-35 business days to arrive and typical shipping times to the U.K., North America, Europe, Africa and Australasia are 20 business days.
A: We ship items out in small groups so that you don't get stung at customs, and also to avoid you waiting for items that may take a little longer. Rest assured, all your items will arrive.
Q: How can I contact you if I have any further questions?
A: You can shoot us an email at- doggohyper or just simply use the contact form.
Q: Are your promotional items actually free?
A: Yes, all we ask is for customers to cover postage and packaging fees when we are running promotional offers.
Q: How can you offer free products?
A: We order a vast amount of products every week, this allows us to get the lowest possible price. We also have special rates with our logistics partners which ensures we keep shipping and packaging charges to a minimum.
Q. Why do you not offer tracking on my promotional item?
A: Tracked postage isn't something we are currently able to offer on promotional items due to the costs associated with such postage methods.
If you order full price items however we will have tracking information which can be obtained from our support team by emailing zipandtripstore@gmail.com
Q. By purchasing a free promotional item am I being signed up to a subscription and be charged for more items?
A: None of our products are offered on a subscription basis hence you will only be charged a shipping fee for our free promotional items.
No other charges/fees in the future will ever be deducted from your payment method.